Last updated: 26 October 2026
Jewellery is a personal purchase. These are the cases in which KKC Jewels will replace or refund an order.
You received a damaged piece, a different piece from the one you ordered, or a piece with a manufacturing defect. Tell us within 48 hours of delivery and send clear photos, including the packing.
Unused items in their original packing, with tags and certificates, can be returned within 7 days of delivery if we confirm the request. Custom, engraved, and resized pieces are made for you and are not returnable unless they are damaged or not what was agreed.
Pieces that have been worn, resized by someone else, or are missing parts, tags, or certificates. Change-of-mind requests after 7 days. Delays caused only by the courier, once the parcel is in transit.
Approved refunds go back to the original payment method within 5–7 business days after we receive and check the piece. Cash-on-delivery refunds are sent to the bank account you share with us. Wallet amounts used on the order are returned to the wallet.
Email sagarkkc@gmail.com with your order number.
